📬 Shipping Policy

Processing Your Order

• All orders are typically processed within 1–3 business days after your purchase is confirmed.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• After your order ships, you’ll receive an email with a tracking number so you can monitor delivery status. EzonePro

Shipping Methods & Estimated Delivery Times

• Standard Shipping (Domestic / Europe): 7–15 business days
• International Shipping (Outside EU): 10–25 business days (varies by destination)
• Delivery times start after the order has shipped and may vary due to carrier issues or customs delays. EzonePro

Shipping Costs & Offers

• Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
• We may offer discounted or free shipping promotions (automatically applied when eligible). EzonePro

Shipping Regions & Restrictions

• We ship to countries in the European Union, the United Kingdom, and selected international destinations.
• If your country doesn’t appear at checkout, unfortunately we can’t ship there at this time.
• Customs duties, import taxes, and fees for international orders are the responsibility of the recipient. EzonePro

Lost, Delayed, or Damaged Packages

• If your package is delayed, appears lost, or arrives damaged, please contact us at support@ezonepro.com
• Provide your order number and photos of any damage so we can assist promptly. EzonePro

Order Tracking

• Once dispatched, you’ll receive a tracking number by email.
• If tracking doesn’t update within 24–48 hours, check again later or contact support. EzonePro

🔄 Returns & Refunds Policy

Return Window

• We offer a 14-day return policy from the date you receive your item.
• To be eligible, items must be in the same condition you received them — unworn, unused, with tags, and in original packaging. EzonePro

How to Initiate a Return

1. Contact us at support@ezonepro.com.
2. If approved, we’ll send a return shipping label and instructions.
3. Items sent back without prior authorization will not be accepted. EzonePro

Damages & Issues

• Inspect your order upon arrival.
• If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve. EzonePro

Exceptions / Non-Returnable Items
The following cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
  If you have questions about a specific item, contact support. EzonePro

Refunds

• Once your return is received and inspected, we’ll notify you of refund approval.
• Approved refunds will be processed to your original payment method within 10 business days.
• Processing times may vary by bank or payment provider.
  If more than 15 business days have passed since approval, please reach out to support@ezonepro.com. EzonePro

EU Consumer Rights

• For shipments within the European Union, you have the right to cancel or return your order for any reason within 14 days (in addition to the above conditions). EzonePro

Exchanges

• We don’t offer direct exchanges — simply return your item and place a new order for the desired product. EzonePro

🛠 Need Help?

If you have questions about shipping, returns, or how to start a return, please contact:

📧 Email: support@ezonepro.com
📞 Phone: +351923595575

We aim to respond within 24 hours! EzonePro